FAQ
Installation
Is the installation on an OSB (oriented strand board; shavings, Aspenite) subfloor guaranteed?
IN ORDER TO ENSURE THE STABILITY OF OUR HARDWOOD FLOORING PRODUCTS, IT IS VERY IMPORTANT FOR THEIR INSTALLATION TO BE MADE ON A PLYWOOD SUBFLOOR, AND FOR THE NAILING OR STAPLING OF THE BOARDS TO BE MADE ACCORDING TO THE STANDARD OF THE N.W.F.A., WHICH APPLIES TO EACH BOARD WIDTH.
A 3/4 in. thick floor (19 mm) installed on an OSB subfloor that would not have been glued in addition to being nailed or stapled automatically loses any form of guarantee. Before proceeding to the installation of any hardwood floor covering, the installer must make sure that the humidity rate of the subfloor does not exceed the percentage determined by Parquets Alexandra.
Is it possible to install a 3/4 in. solid hardwood floor on a radiant floor?
Yes, it is now possible to install our pre-oiled floor on a radiant floor, and even on a concrete floor. However, we guarantee this type of installation only with a hot water, hot air or glycol heating system. The warranty is not valid with an electric radiant system.
Why? Because the floor breathes more!
Maintenance
How do I get rid of a white mark on my pre-oiled floor?
A white mark left on the floor by the moving of a furniture is easily fixable by using some regenerating oil. See explanatory documents to proceed with the repair.
For more details see the Documentation section
How to get a drop of paint off of my pre-oiled floor?
Even if it is dry or if it has been wiped, it is possible for you to remove a drop of paint from your floor with the help of some finishing oil by following the instructions.
For more details see the Documentation section
Can I repair a floor damaged by animal urine?
My floor is turning greyish and it always has an unclean look, even after I have washed it...
A pre-oiled floor becoming greyish is the result of an inadequate maintenance (use of the wrong products) or a lack of protection (new construction or renovation).
You can return your floor to its original state by using regenerating oil. The application of this oil will clean your floor in depth and will remove any traces of contamination.
What is the ideal water temperature to wash my floor?
May I use vinegar to clean my floor?
What type of mop should I use?
First of all, whatever the type of finish, you must at any time avoid putting your mop in the washing machine. Detergents and softeners will leave a greasy residue on the mop, which will then remain on your floor. On a prefinished floor, footstep marks will show, whereas, on an oiled floor, a whitish film will always remain on the surface.
Type of mop: Downlaod PDF
May I use a steam (H2O) mop?